Refunds are only applicable in cases where a product is received damaged, defective, or incorrect. Customers must report the issue within 24 hours of delivery with clear photos or video evidence for verification.

Once the issue is reviewed and approved, the refund will be processed accordingly. Refunds are not applicable for products that have been used, opened, or damaged due to misuse, or for items purchased during sales, promotions, or clearance.

All refund requests are subject to verification and approval. We reserve the right to decline any refund that does not meet the above conditions. This policy may be updated without prior notice.